PRIVACY POLICY

INTRODUCTION

Welcome to Radiance Voyage (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website radiancevoyage.com (the “Site”) and use our services, including coaching programs, membership community, travel concierge services, and digital products.

Please read this Privacy Policy carefully. By using our Site or services, you agree to the collection and use of information in accordance with this policy.

INFORMATION WE COLLECT

1. Personal Information You Provide to Us

We collect personal information that you voluntarily provide to us when you:

• Register for our services (membership, coaching programs, travel services)
• Sign up for our email newsletter
• Complete our quizzes (e.g., Radiance Archetype Quiz)
• Book a consultation or clarity call
• Make a purchase
• Contact us via email or contact forms
• Participate in our community (online forums, group calls, social media)

Personal information may include:

• Full name
• Email address
• Phone number
• Mailing address
• Payment information (processed securely through third-party payment processors)
• Profile information (age, location, interests, goals)
• Communication preferences
• Any other information you choose to provide

2. Information Automatically Collected

When you visit our Site, we automatically collect certain information about your device, including:

• Log data: IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages
• Cookies and tracking technologies: We use cookies, web beacons, and similar technologies to enhance user experience and analyze site traffic
• Analytics data: We use Google Analytics and similar tools to understand how visitors use our Site

3. Information from Third Parties

We may receive information about you from third-party platforms when you:

• Sign up using social media accounts (Facebook, Instagram, Google)
• Interact with us on social media
• Use integrated services (Calendly for booking, Stripe for payments, ConvertKit for email)

HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

Business Operations:

• Provide and manage services: Deliver coaching programs, membership access, travel planning, digital products
• Process transactions: Handle payments, invoicing, and receipts
• Communicate with you: Send service updates, booking confirmations, program materials, customer support
• Improve our services: Analyze usage patterns, gather feedback, enhance user experience

Marketing and Communications:

• Email newsletters: Send weekly radiance tips, blog updates, inspirational content (you can unsubscribe anytime)
• Promotional offers: Notify you about new programs, services, events, and special offers
• Personalized recommendations: Suggest services based on your quiz results, interests, and past interactions

Legal and Safety:

• Comply with legal obligations: Respond to legal requests, enforce our terms, protect rights and safety
• Prevent fraud: Detect and prevent fraudulent transactions and activities
• Resolve disputes: Address complaints, disputes, or issues with services

HOW WE SHARE YOUR INFORMATION

We do NOT sell your personal information to third parties.

We may share your information in the following circumstances:

Service Providers:

We work with trusted third-party service providers who help us operate our business:

• Email marketing: ConvertKit, Mailchimp
• Payment processing: Stripe, PayPal
• Scheduling: Calendly
• Website hosting: WordPress hosting providers
• Analytics: Google Analytics
• Community platform: School.com
• Travel partners: InteleTravel and affiliated travel service providers

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements:

We may disclose your information if required by law, court order, or legal process, or to:

• Comply with legal obligations
• Protect our rights, property, or safety
• Prevent fraud or illegal activity
• Enforce our Terms and Conditions

Business Transfers:

If Radiance Voyage is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

With Your Consent:

We may share your information with your explicit consent for specific purposes (e.g., featuring your testimonial on our website).

COOKIES AND TRACKING TECHNOLOGIES

What Are Cookies?

Cookies are small text files stored on your device that help us improve your experience on our Site.

How We Use Cookies:

• Essential cookies: Enable core functionality (login, navigation, security)
• Analytics cookies: Track site usage and performance (Google Analytics)
• Marketing cookies: Deliver personalized ads and track campaign effectiveness (Facebook Pixel, Google Ads)
• Preference cookies: Remember your settings and preferences

Your Cookie Choices:

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our Site.

Learn more: aboutcookies.org

EMAIL COMMUNICATIONS

What You’ll Receive:

• Welcome series: When you join our email list
• Weekly newsletters: Radiance tips, practices, inspiration
• Promotional emails: New programs, services, events, special offers
• Transactional emails: Order confirmations, booking reminders, program updates

How to Unsubscribe:

Every marketing email includes an “unsubscribe” link at the bottom. Click it to stop receiving promotional emails.

Note: You will still receive essential transactional emails related to services you’ve purchased.

DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption: SSL/TLS encryption for data transmission
• Secure payment processing: We do not store credit card information; payments are processed through secure third-party providers (Stripe, PayPal)
• Access controls: Limited access to personal information by authorized personnel only
• Regular security audits: Monitoring for vulnerabilities and threats

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

DATA RETENTION

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Retention periods:

• Active clients/members: Duration of your enrollment plus 7 years for financial records
• Email subscribers: Until you unsubscribe
• Inactive accounts: We may delete information after 3 years of inactivity (with prior notice)

You may request deletion of your personal information at any time (see “Your Privacy Rights” below).

YOUR PRIVACY RIGHTS

Depending on your location, you may have the following rights:

Access and Portability:

• Request a copy of the personal information we hold about you
• Receive your data in a structured, machine-readable format

Correction:

• Request correction of inaccurate or incomplete information

Deletion:

• Request deletion of your personal information (subject to legal retention requirements)

Objection and Restriction:

• Object to certain processing activities (e.g., marketing)
• Request restriction of processing in certain circumstances

Withdraw Consent:

• Withdraw consent for processing activities that rely on consent (e.g., unsubscribe from emails)

To Exercise Your Rights:

Email us at: radiancevoyage@gmail.com

Subject line: “Privacy Rights Request”

We will respond within 30 days.

CHILDREN’S PRIVACY

Our services are intended for adults (18 years and older) and teenagers (13-19 years) participating in our Mother-Daughter programs with parental consent.

For users aged 13-17:

• We require parental consent before collecting personal information
• Parents may review, update, or delete their child’s information by contacting us

For users under 13:

• We do not knowingly collect information from children under 13
• If we discover we have collected information from a child under 13 without parental consent, we will delete it immediately

If you believe we have collected information from a child under 13, please contact us at radiancevoyage@gmail.com.

INTERNATIONAL DATA TRANSFERS

Radiance Voyage is based in the United States. If you are accessing our Site from outside the U.S., please be aware that your information may be transferred to, stored, and processed in the U.S., where data protection laws may differ from those in your country.

By using our services, you consent to the transfer of your information to the U.S.

THIRD-PARTY LINKS

Our Site may contain links to third-party websites, social media platforms, or services that are not operated by us.

We are not responsible for the privacy practices of third-party sites. We encourage you to review their privacy policies before providing any personal information.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements.

When we make changes:

• We will update the “Last Updated” date at the top of this policy
• For significant changes, we will notify you via email or a prominent notice on our Site

Your continued use of our services after changes constitutes acceptance of the updated policy.

CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Radiance Voyage Email: radiancevoyage@gmail.com Website: www.radiancevoyage.com

Response Time: We aim to respond to all inquiries within 5-7 business days.

Last Updated: 11/10/2025